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    Process Associate - Jaipur, India - Climax BPM

    Climax BPM
    Climax BPM Jaipur, India

    3 days ago

    Default job background
    Full time
    Description

    We firmly believe in the win-win approach as a cornerstone of our business philosophy. By prioritizing productivity and fostering mutually beneficial relationships, we create value for both our customers and our organization.

    The Role

    You will be responsible for :

    • Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.
    • Provide effective and excellent customer service, understanding and listening to the customer's needs and resolving issues in the timely manner.
    • Excellent communication skills to convey information clearly.
    • Ensure adherence to quality standards and call protocols during interactions with customers.
    • Maintaining records of customer interactions and feedbacks.
    • Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.
    • Generate leads and work with a proactive approach.
    • Follow company's guidelines and should maintain data confidentiality and security.

    Ideal Profile

    • Open availability for two shifts:
    • Monday to Friday (Sat. & Sun. fix off)
    • 5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)
    • Educational Qualification or graduate.
    • Excellent command of English with strong verbal communication skills.
    • Basic computer proficiency.
    • Quick problem-solving skills.
    • Freshers and candidates up to 1 year of experience are eligible to apply.
    • Prior experience in a BPO or customer service role will be an added advantage.

    What's on Offer?

    • Opportunity within a company with a solid track record of performance
    • 5 days working (Saturday and Sunday fixed off)
    • Opportunity to learn and grow in a friendly yet meaningful environment.
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