Process Associate - Jaipur, Rajasthan, India - And We Support

And We Support

Verified Company

Jaipur, Rajasthan, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:
Process Associate for Order Management Process

_About_ And We Support
We are a growing corporate having its registered office at US. A dynamic environment is what you'll discover at And We Support. We have all the resources to help you achieve your professional goals.

Whether you're an established professional looking for a career change, a graduate student exploring options, or recently received your MBA degree, you'll find a variety of opportunities at And We Support.

Join our team and start your journey today.

Description

To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt.

Backend support.

Night Shifts only.

Excellent English verbal and written communication skills are a must have.

Responsibilities

Order Management and Customer Service

Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customer's requirements as indicated in customer documents
Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status
Generates Shipment List and acquires Performa invoice, packing instructions and shipping release from customers to release orders for shipment
Analyses, qualifies, and completes Change Order Requests
Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met
Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
Ensures that the dates own by order management team are updated and reflective of current order status
Facilitates emergency/kickoff meetings with other functional groups and expedites immediately when there are any potential order delays
Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customer's delivery date pull in requests
Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments

Continuous Improvement and Innovation

Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.

Requirements:

Education:
Bachelor's Degree - B.A., B.Com. B.Sc., M.C.A., BBA, or any other graduate.

Job Related Experience:

Specific Knowledge:

Intermediate to Advanced MS Office Application - MS Excel

Business systems and tools

Familiarity with Automation Solutions or similar products and services

Excellent English verbal and written communication skills

General understanding of the quote-to-cash processes

Required Competencies:

High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.

Annual Package

US Shift:
Night Shift only (5 days week) Sat-Sun complete offs.

Paid Leaves:18 leaves in a year.

Pay:
₹20, ₹25,000.00 per month

Benefits: