Process Trainer - Kolkata, India - MyGlit
Description
To ensure that all employees from the process assigned to are provided with knowledge of the business practices, policies and procedures.
Organize, Plan and Implement monthly cyclic activities including fresher training, monthly testsTo work with Subject Matter Experts to consistently improve new employee training material and procedures.
To monitor employee productivity and quality, and provide training when required.
To regularly plan and hold coaching and feedback sessions with employees.
To design, create and deliver development training programs.
To evaluate and measure training activities, effectiveness and publish reports periodically.
Plan and improve training workshops and projects to monitor and groom poor performers
Including conducting skills gap analysis, preparing learning material and evaluating results after each training session.
To get effectively cross trained on various areas of the industry and become competent, as required by team and department strategy.
To effectively communicate with the internal management team in regards to challenges and conflict.
Role:
- Technical/Process Trainer
Industry: - BPO / ITES
Functional Area: - ITES / BPO / Operations / Customer Service / Telecalling
Employment Type: - Full Time
Key Skills: - Analytical Communication Skills
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