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    Lead Support Engineer - Bangalore, India - DXC Luxoft

    DXC Luxoft
    DXC Luxoft Bangalore, India

    1 day ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :

    Luxoft is one of the leading service providers for Banking and Capital Market customers.


    Luxoft has been engaged by an large Australian bank for providing L1/L2 application monitoring and production support services for business critical applications / interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area.

    We are looking for motivated individuals who has relevant skills & experience to lead this support engagement of 7-8 support engineers and willing to work in shifts.

    Responsibilities :


    • Leading & managing teams which are responsible for production application support & monitoring for multiple applications
    • Creating a knowledge base by documenting all regular daytoday business and operational issues and frequently reported incidents
    • Producing regular monthly incidents, requests and problems reports to senior management.
    • Actionable reporting including KPI scorecards and SLA measurements that provide compliance tracking and highlight areas requiring focus
    • Interface with clients and with the product development teams to facilitate fixes for defects raised on the product
    • Create & Manage Shift Rota
    Mandatory Skills :

    Application Monitoring Tools - Other Databases L2 System support Linux Scripting


    • 8+ years of relevant experience in supporting Capital Markets applications
    • 4+ years of experience in leading & managing support teams
    • Good understanding of Capital Markets domain, products, and trade life cycle
    • Experience in supporting Javabased application and working knowledge on Java from support point of view
    • Strong Knowledge in ITIL process (incident, problem, or change management)
    • Strong Knowledge in Windows and Linux platform
    • Strong knowledge in scripting and programming languages like Shell scripting, Python, SQL scripting, and Windows PowerShell.
    • Strong knowledge in any Database (Oracle, SQL server, Sybase)
    • Good knowledge in monitoring tools like Splunk, ITRS, and Dynatrace, along with Dashboard and alert/monitoring configuration.
    • Good knowledge in any cloud platform along with Java based applications.
    • Strong problem solving and troubleshooting skills
    • Good understanding of CI-CD pipelines, along with knowledge in deployment configuration
    • Selfdriven and resultoriented
    • Implementation experience of ITIL best practices in the areas of Service Delivery, Service Transition and operations, including effective incident and SLA management using process oriented and automationdriven approach
    • Implementation experience of monitoring software for proactive monitoring of multiple production systems to reduce the risks of an impact to the users/business and increase efficiency in service delivery time.
    • Knowledge of current day application monitoring systems and processes to monitor typical A-DayIn-TheLife-Of for global clients
    • Automation of monitoring and measurement of KPIs for any production environment is highly desirable
    • Excellent Communication and Stakeholder Management skills
    • Willingness to work in a rotationalbased support schedule, including overnight, weekend, and oncall support.
    Nice-to-Have Skills :


    • Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications)
    • Bachelor's Degree from a reputed university with good passing scores
    )
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