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    IT Support Engineer - Bengaluru, India - CyRAACS™

    CyRAACS™
    CyRAACS™ Bengaluru, India

    1 week ago

    Default job background
    Description

    Roles and Responsibilities

    § Installing and configuring user's computer systems.

    § Responding to User's IT support requests.

    § Meeting with User's to diagnose software, networking, or hardware issues.

    § Providing technical support on-site or via remote-access systems.

    § Offering solutions that meet the needs of the client.

    § Repairing hardware malfunctions, software issues, and networking problems.

    § Knowledge on DHCP and DNS is a must.

    § Knowledge on Firewall is an added advantage

    § Tracking and managing work records.

    § Compiling job reports.

    Requirements:

    § Any degree in information technology or computer science.

    § Proven work experience as a technical support engineer.

    § Knowledge of web services, API, and IP-based protocols.

    § Knowledge of computer hardware and networking systems.

    § Good time management skills.

    § Good interpersonal skills.

    § Ability to troubleshoot complex hardware and software issues.

    § Excellent written and verbal communication skills.

    § Ability to think critically.



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