International Voice Process - Gurgaon, India - Capzen technologies
1 week ago
Description
Job Description - Excellent communication is must.
ROLE:
Customer Service Executive
EXPERIENCE:
Min 6 months in BPO / Call centre
LOCATION:
Gurugram / Gurgaon, India ( work from office)
∙Answer all inbound call queries as per call flow procedure.
∙Adherence to process to ensure high quality and good customer service.
∙Assist Customer with respect to Booking / Cancellation / Re-schedule of travel plans etc.
∙Solving customers queries related to Refund and baggage's.
∙Informing customers related to the flight schedule /delays etc.
∙Follow escalation procedures for issues uncontrollable at agent level First call resolution.
∙Break schedule adherence.
∙Involvement in motivational activities, implementing feedback given during monitoring
sessions.
∙Updating various logs like escalation log, complaint tracker etc.
∙Ensuring data security - proprietary data of customers.
∙Reporting will be to a Team leader / Asst. Manager.
Salary:
₹300, ₹350,000.00 per year
Schedule:
- Rotational shift
Speak with the employer
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