Customer Complaints Advisor(Core Banking - Mumbai, Maharashtra, India - Centillion Solutions and Services (P) Ltd

Centillion Solutions and Services (P) Ltd
Centillion Solutions and Services (P) Ltd
Verified Company
Mumbai, Maharashtra, India

2 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are hiring for Officer -Customer Complaints Process based out of Mumbai Andheri

Preferred Immediate joiners

You will be working under Centillion Payroll and will be deployed to client location

Work Location:
Andheri IndusInd Bank Ltd, PNA house, 2nd Floor, Plot no 57, Near Datamatics, Street no 17, Andheri (E), Mumbai


Role
Resolve customer complaints and issues, and escalate to higher-level management as necessary

Record customer interactions and transactions in a customer service database

Maintain a thorough knowledge of the company's products, services, and processes

Provide customers with information about product features, pricing, and availability

Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.

Willingness to learn work and passion for excelling in Customer complaint on time.


Requirements:

Any Graduates preferable / B. Com Graduates/Postgraduates.

Minimum 1- 4 years' experience in Customer complaint process.


CTC:
based on experience and company norms, not exceeding Rs. 28,000 per month

  • Good communication skills.
  • Fair knowledge of CRM & Finacle.
  • Understanding of branch banking / customer complaints/ fraud cases handling / deposits / CASA / loans/ ATM / credit cards / misleading sales etc. as desired by client.
  • Fair knowledge in MS Excel / Word.
  • Preparation of reports and on time submission to client officials
  • To conduct meetings with clients in their location, to report to IBL Internal Ombudsman officer.
Adhering to the internal and Client's disciplines, policies


Job Types:
Full-time, Permanent


Salary:
₹22, ₹30,000.00 per month


Benefits:


  • Provident Fund

Education:


  • Bachelor's (preferred)

Work Location:
In person


Speak with the employer
Expected Start Date: 26/01/2024
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