Product Support Representative Iii - Pune, India - FIS Global

FIS Global

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Engineering

Travel Percentage:

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

In today's highly competitive market, firms not only have to ensure smooth processing, but also respond to more stringent reporting requirements and increasing demands for information - both from within and outside their organization.

Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

We are Trading and Processing - CX (Customer Experience) Team providing CX Services to our Client Globally, so we have different teams working on different products.

What you will be doing

This position is for Trading and Processing group: You will be responsible for CX support, level2 support for T&P product suite clients and working on the overnight batch processes for our US based Trading clients, incidents handling, Open to work in shifts to cover client requirements.

What you bring:

Knowledge / Experience

Min 5 years of experience on CX support.
Strong understanding of Capital Market domain like trading life cycle, security finance, lending and borrowing, collateral management, repo management. Good knowledge of Financial Products like SWIFT, Bonds, Derivatives, Equities, market data etc.
Good experience on level2 support on products related to Capital Market. Experience with level1 support and interaction with clients to resolve issues.
Good understanding of trading environments and overnight batch processes
Ability to communicate to clients and understand files dependencies and communicate with clients when files are late and delayed
Establish strong relationship with onshore counterparts.
Basic knowledge of tools like Team Support, Jira, Service Now.
Raise any issues related to process and get it resolved.
Readiness to work in shift as required
India morning/afternoon time
On call support on weekdays and weekends as needed
Participate in DR activities with clients on weekends as needed
Communicating with management and Client in regular intervals for major issues found in the IT system.
Document troubleshooting steps and service restoration details in PIR/IR document
Make sure all Incidents details are logged in Ticketing tool, allocating categorization and prioritization of incident
Prior experience in Incident Management
Strong knowledge of IT service management software
ITIL

Skills

Strong analytical skill.
Good communication skill.
Strong troubleshooting skills.

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities
FIS is your final career step
A competitive salary and benefits
A variety of career development tools, resources, and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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