Data Scientist - Bengaluru, India - Juniper Networks

Juniper Networks

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Juniper is changing what's possible in networking. We're going beyond building the networks customers expect — we're building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do. Change in our industry is accelerating. To power connections and empower change, we need radical thinkers, eternal optimists, and energized personalities. We need people like you.

Success requires big thinking and high-reaching goals. Our culture breeds innovation. Here, you will have the opportunity to take chances and let your ideas grow. You will be supported by thoughtful, inclusive, and accessible leaders. You will have every chance to be a part of the conversation and seize our momentum. Your career will be better for it.

At Juniper, we strive to deliver network experiences that transform how people connect, work and live.

We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers?

Title:
Customer Support Data Scientist

Location:
Bengaluru, Karnataka, India
Juniper Experience and Operations (JXO) organization is incubating a Technology group to transform CX(customer experience) and EX(employee experience).

The charter of this group is to discover, evaluate and leverage technology to enhance and simplify the experience of stakeholders.

Knowledge and data will be central to this journey of creating a proactive and predictive support experience.

The use of automation, AI and other modern technology will enable reduction of time taken to resolve issues or perform tasks.

This role involves analyzing existing customer support data to find trends important for driving business objectives, and navigating strategic projects, system/process efficiencies with data driven decisions across functional teams.

The role requires influencing business transformation projects using analytical data that cuts across process, systems and tool re-engineering in customer support and services.

**Roles and Responsibilities: - Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Identify, analyze, and interpret trends or patterns in complex data sets
Work with management to prioritize business and information needs
Analyze and prepare interpretations of data to use to develop conclusions
Locate and define new process improvement opportunities
Provide estimates, impact assessments, and give your expert opinion on key strategic initiatives
Take existing processes used to support current assets and expanding them to provide new services (tools expertise, training and consulting)
Work with crossfunctional teams to build data solutions that impact business decisions
Design Tableau dashboards and advanced data visualizations to effectively communicate findings to both technical and nontechnical audiences
Conducts and facilitate (and educates and trains on) analysis, issues identification, organizational risk assessment, and decisionmaking processes.
Provides consulting and analytic services to leadership.
Provides technical support and mentoring and training to other analysts.

Required Experience/Background:

Bachelor's degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
Overall 10+ years of experience, 5+ years data analyst or related experience, including proficiency with analytical software or equivalent related education
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Strong knowledge of and experience with reporting packages databases, programming.
Knowledge of statistics and experience using statistical packages for analyzing datasets, including pivot tables, chartmaking, and manipulation of large data sets
Proficiency in statistics, data analysis, and research methods

Personal Skills:

Ability to collaborate crossfunctionally in a fastpaced environment and build sound working relationships within all levels of the organization
Ability to handle sensitive information with keen attention to detail and accuracy. Passion for data handling ethics.
Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations
Able to demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem.
Assist in combining large data sets and data analysis to create optimization strategies
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