Operations Manager - Gurugram - IGT Solutions

    IGT Solutions
    IGT Solutions Gurugram

    7 hours ago

    ₹700,000 - ₹1,800,000 (INR) per year * Transportation / Logistics
    Description

    Job Opportunity: Manager Operations- Travel Experience Mandate.

    Location: Gurgaon

    IGT Solutions is seeking a highly skilled and experienced Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of FTEs across multiple business accounts. Key Responsibilities:

    • Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations.
    • Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals.
    • Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success.
    • Ensure all key performance metrics are met, including Staffing Adherence, Schedule Adherence, Customer Experience scores, and more.
    • Lead cross-functional teams, including Voice, Back Office, WFM, Training, Quality, and more.
    • Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed.
    • Collaborate with teams such as Account Management, to expand business opportunities.
    • Drive continuous improvements to enhance quality, CSAT, and business operations.

    Required Qualifications & Skills:

    • 14-20 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience.
    • Deep knowledge of the Travel market, BPO competition, and industry trends.
    • Graduation in any discipline.
    • Lean or Six Sigma Green Belt/Black Belt certification (preferred).
    • Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership.
    • Strong experience in data analysis, statistical process control, and problem-solving.
    • Minimum 1 years of experience in a Manager Operations role, managing International Travel accounts in Voice/Back Office Operations.
    • Excellent communication (written and verbal) and interpersonal skills.
    • Ability to collaborate with internal stakeholders and manage client relationships effectively.

    Personal Qualities:

    • Motivated, innovative, and able to foresee market conditions.
    • Strong people management and leadership skills with a collaborative approach.
    • Confidence, flexibility, and resilience in a fast-paced, ever-changing environment.
    • Integrity, commitment to delivering results, and a blend

    In case interested, please share your resume on Swapnil

    At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

    * This salary range is an estimation made by beBee
  • Work in company

    Manager-Operation Management

    Only for registered members

    The Operations Manager will be responsible for driving operational planning governance process improvements and people operations to support effective business delivery This role requires strong analytical ability structured execution and the capability to work closely with leade ...

    Gurugram

    1 month ago

  • Work in company

    Operations Manager

    Food Whisperer

    Job Title: Operations Manager · The Operations Manager at food-whisperer is responsible for overseeing daily operations across multiple outlets or kitchens. · ...

    Gurugram ₹700,000 - ₹1,800,000 (INR) per year

    1 day ago

  • Work in company

    Operations Manager

    Only for registered members

    The Operations Manager is responsible for planning, directing and overseeing the organisation's day-to-day operational activities. · ...

    Gurugram

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    We are looking for an experienced Operations Manager to oversee end-to-end operations of our scaffolding rental business. · Managing yard operations, project coordination, logistics, safety compliance and client execution. · ...

    Gurugram

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    Job summary · The Operations Head will oversee all operational processes of a captive NBFC. · QualificationsMBA/PGDM in Finance, Operations or Business Management. · ...

    Gurugram, Haryana

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    The Corporate Operations Manager is responsible for driving operational excellence, service consistency and financial discipline across all Quorum locations with strong ownership of Food Beverage performance.This role provides multiunit oversight across F B Community Culinary Pro ...

    Gurugram, Haryana

    4 weeks ago

  • Work in company

    Operations Manager

    Capital Placement Services

    We are seeking an experienced Operations Manager for a Machines Manufacturing Company in Gurgaon. The ideal candidate will be a pivotal point of contact, ensuring seamless coordination with clients, corporate institutions, and railway authorities. This role requires managing day- ...

    Gurgaon / Gurugram ₹700,000 - ₹1,800,000 (INR) per year Full time

    1 day ago

  • Work in company

    Operations Manager

    Only for registered members

    Job Profile: Operations Manager ( International BPO Process ) · Job Summary · We are hiring an experienced and dynamic Operations Manager to lead. The role requires strong operational control, client management expertise, and the ability to drive performance, quality, and profita ...

    Gurugram ₹700,000 - ₹1,800,000 (INR) per year

    2 days ago

  • Work in company

    Operations Manager

    Only for registered members

    IGT Solutions is seeking a highly skilled and experienced Senior Manager /Manager Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. · ...

    Gurugram

    1 month ago

  • Work in company

    Operations Manager

    Only for registered members

    The Operations Manager – North will be responsible for overseeing end-to-end operations of 7–10 dark stores across the Delhi NCR region. · ...

    Gurugram

    1 month ago

  • Work in company

    Operation Management

    Only for registered members

    We are looking for a motivated Operations Management professional to support and manage day-to-day business activities. The role focuses on improving processes, coordinating teams, and ensuring smooth workflow across departments. · Manage daily operational activities and ensure s ...

    Gurugram, Haryana

    1 week ago

  • Work in company

    Operations Manager

    Only for registered members

    Operations Manager (Majorly B2B/ Marketplaces) · Location: Gurugram · Experience: 4+ Years (2–3 Years in B2B / Marketplaces Mandatory) · About the Company · We are a fast-growing D2C Wellness Brand operating across digital and marketplace channels in India. · Role Overview · This ...

    Gurugram, Haryana ₹700,000 - ₹1,800,000 (INR) per year

    22 hours ago

  • Work in company

    Operations Manager

    Only for registered members

    The Operations Manager is responsible for overseeing the day-to-day operations of the organization. · ...

    Gurugram, Haryana

    1 month ago

  • Work in company

    Operation Manager

    Only for registered members

    Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. · Anticipates and tracks operational and tactical risks and providing strategic solutions. · Manages day to day business of the operations departmen ...

    Gurugram, Haryana, India ₹700,000 - ₹1,800,000 (INR) per year

    1 day ago

  • Work in company

    Operations Manager

    Only for registered members

    The Operations Manager is responsible for overseeing the day-to-day operations of the organization. This role involves managing resources, implementing processes, and ensuring that the operations run smoothly and efficiently. · BBA, Operations Management, or a related field. · ...

    Gurugram

    1 month ago

  • Work in company

    Manager, Operations

    Only for registered members

    The role of Manager, Operations is to manage the counterparty manager operation's inflow and outflow of BAU tasks and projects independently and with the help team. · ...

    Gurugram, Haryana

    3 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    This is an Operations Manager role at RKFM Services Pvt. Ltd., overseeing daily business operations and managing staff to ensure smooth workflow. · ...

    Gurugram

    2 weeks ago

  • Work in company

    Operations Manager

    Only for registered members

    Experienced Senior Care Operations Manager to lead the end-to-end management of our senior care facility. · You will ensure the highest standards of care safety and operational efficiency creating a warm dignified and engaging environment. · ...

    Gurugram

    1 month ago

  • Work in company

    IT Operations Manager

    Maruti Suzuki

    Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management. · Oversee the installation, configuration and mainten ...

    Gurgaon / Gurugram ₹900,000 - ₹2,200,000 (INR) per year Full time

    1 day ago

  • Work in company

    Operations Manager

    Collegedunia

    We're hiring a Operations Manager skilled in business operations, data, CMS, and cross- · team coordination — while also supporting finance reporting and accounting tasks. · Key Result Areas (KRAs): · Manage end-to-end UAE study abroad operations including lead handling, applicat ...

    Gurugram ₹700,000 - ₹1,800,000 (INR) per year

    7 hours ago

Jobs
>
Operations manager
>
Jobs for Operations manager in Gurgaon