Operations Manager - Gurugram - Collegedunia

    Collegedunia
    Collegedunia Gurugram

    3 hours ago

    ₹700,000 - ₹1,800,000 (INR) per year * Technology / Internet
    Description

    We're hiring a Operations Manager skilled in business operations, data, CMS, and cross-

    team coordination — while also supporting finance reporting and accounting tasks.

    Key Result Areas (KRAs):

    Manage end-to-end UAE study abroad operations including lead handling, application processing,

    offers, and documentation tracking

    Oversee daily lead flow from Google Ads and Meta (Facebook & Instagram) for UAE-focused

    campaigns

    Execute and optimise UAE-specific lead generation campaigns in coordination with marketing

    Monitor lead quality, CPL, conversion ratios, and follow-up SLAs

    Allocate and distribute leads to counsellors and call centre agents, and track performance

    Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups

    Track call centre metrics such as call volumes, connect rates, talk time, and conversions

    Ensure timely application processing and coordination with Dubai and other UAE universities

    Maintain high accuracy in CRM data, application records, and documentation

    Prepare daily and weekly MIS covering leads, calls, conversions, and application status

    Identify operational and funnel-level gaps and recommend improvements

    Experience Required (Market-Aligned):

    For Fresher / Early-Career Candidates:

    0.5–1.5 years of experience

    Exposure to education sales ops, calling teams, or lead management

    Basic understanding of Google Ads / Meta leads and CRM workflows

    Will be trained on UAE admissions and operational processes

    Operations ManagerRole

    For Experienced Candidates:

    2–4 years of total experience

    Minimum 1.5–3 years in UAE-focused study abroad operations, education lead management, or call

    centre operations

    Hands-on experience managing leads via Google Ads and Meta Ads

    Prior experience handling small to mid-sized calling teams (5–15 agents)

    Exposure to CRM-based lead allocation and performance tracking

    Skill Set / Other Requirements:

    Strong understanding of call centre workflows, lead funnels, and counselling operations

    Working knowledge of Google Ads, Meta Ads Manager, and basic campaign optimisation

    Strong grasp of CPL, conversion metrics, and productivity KPIs

    Good command over Excel / Google Sheets and CRM tools

    Ability to manage volume-driven operations with tight timelines

    Clear communication and cross-team coordination skills

    Familiarity with UAE universities, intakes, and admission processes (Dubai preferred)

    * This salary range is an estimation made by beBee
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