Supervisor Quality - mumbai, India - Concentrix

Concentrix mumbai, India

5 hours ago

Full time

Description

Description The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:
Candidate must be a Graduate. Collections experience is a must with 1 year on paper exp as QTL and team handling. Must be from a BFSI industry.
Good presentation skills with PPT and client data preparation.
Effective People Management skills to be able to drive teams across LOBs
Ability to drive initiatives to closure
Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
Excellent analytical, Quantitative, data handling / data interpretation skills
Excellent oral and written Communication skills, to manage client and leadership communication
Good working knowledge of Transaction Quality systems, tools and technologies
Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
Detail oriented, Strong organizational and Presentation skills
Key skills & knowledge:
Basically, from Technical Helpdesk background preferred
Graduate in any discipline
People Management skills
Data structuring and churning ability
Basic knowledge of Six Sigma and statistical tools will be an added advantage
Ability to drive initiatives and projects to closure
Ability to deal with employees at all levels of hierarchy
Ability to provide leadership, direction, and motivation to build high performing teams
Analytical and Quantitative skills
Excellent Communication and articulation skills
Data Handling / data interpretation skills / data visualization skills
Good working knowledge of Transaction Quality systems, tools, and technologies.
Process Oriented, Planning, Decision making, Ability to prioritize, Ability to meet deadlines and work under pressure
Detail oriented, Strong organizational and Presentation skills
Educational Qualification : Graduate, Any specialization Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Mumbai - Magnus Towers, 401, 4th

Language Requirements:

Time Type:

Full time

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Supervisor Quality - mumbai, India - Concentrix

Description

Quality Supervisor