Dgm Operations - Gurgaon, India - IBM

IBM

Verified Company

Gurgaon, India

2 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world.

By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

Who you are:

As a Business Operations Leader, your focus will be to provide the best of client experience and plan an integral role to enhance the client-based experience initiatives from a solution and transformation perspective, while also playing a more strategic and consultative partner to our clients is to provide best in class client experience.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment which will challenge and inspire every single day.

And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

What you will do:

Adhere to Service Level Agreements / Benchmark
Production Planning &Control, Process monitoring, Assignment & review of workload, analysis of SLA parameters viz. team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation
Track clients' AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis as needed to ensure the client and company expectations are met
Analyze reports to determine when, how and why decrease in clients' AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve
Constant monitoring Team performance, evaluation and feedback to the Management
Counselling on regular basis for minimizing absenteeism and rate of attrition
Carry out Team members performance review at the regular intervals
To build a congenial work environment to reduce the stress among the team members and boost their morale
Analysis for the team members and identifying training needs for the team communication thereon
Introduce and refine measures supporting and enhancing quality on the production floor
To conduct daily team briefings
Proper communication within the team and escalate the related issues to the Management for timely resolution
Strictly follow the SLA while making external communication
Generate daily/weekly/monthly/quarterly/annual reports for the purpose of internal and external use
Interact with clients
Allocate proper shifts and sanction weekly offs

How we'll help you grow:

You'll have access to all the technical and management training courses to grow your expertise.
You'll learn directly from expert developers in the field; our team leads love to mentor.
You have the opportunity to work in many different areas to determine what really excites you

Required Technical and Professional Expertise

Graduate/Masters in Science/Commerce/Business Management
Measures target achievements, skills and behaviour at work
SLA measurement and adherence
Driving continuous improvement and transformation

years of team handling experience (300 or more team members) of which 8-10 years in US Hospital/Provider RCM

Must have exposure to all RCM Line of Businesses
Patient Access, Insurance Verification, Billing, Cash Application, Patient/Payer Collection, Dispute/Denial Management
Customer Service orientated, assimilate with coemployees, potential for learning and enhancing skill set
Ability to grasp, relate and quick response
Interaction with team members at regular intervals, share knowledge and information
Commitment, Logical Thinking, Deliberate the decisions, Play a role model, grievance handling, open for suggestion

Preferred Technical and Professional Expertise

None

About Business Unit

Our Cognitive Process Services (CPS) business provides offshore, nearshore and onshore solutions to Client across industries and geographies, with various streams under Finance and Administration (FandA), Record to Report (R2R), Procure to Pay (P2P), Order to Cash (O2C) Financial Planning and Analysis (FandA), Recruitment Process Outsourcing (RPO) HR/learnings and Integrated Source to Pay Operations and Market research operations.

Today we partner with some of the largest corporations in India to transform their business processes and become more efficient.

What differentiates us in the market place, is our dedication to service quality and customer success. Join us and Do your Best Work Ever.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world