Operations Client Service Associate 2 - Bengaluru, India - State Street

State Street
State Street
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Who we are looking for:

Client Service representatives responsible for resolving queries and investigating issues from Investment Managers for funds managed at State Street


Why this role is important to us:
Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines.


What you will be responsible for:

  • Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income.
  • On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
  • Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution.
  • Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
  • Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions.

What we value:

These skills will help you succeed in this role:


  • Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
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Leadership Focus:Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement
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Operational Efficiency Focus:Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
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Performance Focus: Provide excellent service to clients through a results-oriented mindset
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Quality & Risk Focus:Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.


Education & Preferred Qualifications:


  • Competent to Expert (Technical) / Advanced Beginner with a Bachelor's degree or equivalent work experience and a focus in Finance or related field preferred.
  • Good understanding and exposure to Capital markets.
  • Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Additional requirements

  • Strong written and verbal communication skills (in English)
  • Computer literate & MS Office expert
  • Knowledge of SICAV funds and associated accounting
  • Advanced knowledge of cycle and settlement specificities for securities and cash
  • Strong time management skills
  • Flexibility in reprioritizing tasks
  • Excellent Microsoft Excel and Word skills
  • Ability to perform effectively to strict deadlines
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