Process Trainer - Thane, India - One Point Business Solution

One Point Business Solution
One Point Business Solution
Verified Company
Thane, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance.

Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.


Trainer Responsibilities:

  • Developing call center's education materials, such as digital presentations, howto manuals, and instructional videos.
  • Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
  • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Observing the daily operations of call centre employees and identifying any areas of improvement.
  • Liaising with team leaders and managers to conduct onthejob coaching.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
  • Creating and managing the training budget.
  • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Trainer Requirements:

  • A bachelor's degree from recognized university.
  • Any additional certification will be an add on.
  • At least 12 years' experience working as a call center trainer or team leader.
  • Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
  • Excellent knowledge of sales techniques and customer service best practices.
  • Strong teaching abilities and mentoring skills.
  • Good communication, interpersonal, and conflict resolution skills.
  • Ability to provide leadership to personnel in a fastpaced and stressful work environment.

Job Location:
Thane, Wagle Industrial Estate, Maharashtra.

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