Cse (Customer Support Executive) - Andheri, Mumbai, Maharashtra, India - BEAUTY GARAGE INDIA PVT

Description

Initiate outbound calls to salons that are partners or potential partners of our beauty products and services.

• Conduct structured feedback surveys to gather insights on their experiences, preferences, and areas of improvement.
• Daily Calls (Targets will be given after successfully completing training)
• Build and nurture positive relationships with salon owners and managers, serving as their main point of contact.
• Listen actively to their feedback, concerns, and suggestions, and ensure that they feel valued and heard.
• Address any issues, challenges, or queries raised by salon partners, and work towards effective solutions in collaboration with relevant departments.
• Provide information to salon partners about our products, services, promotions, and updates.
• Educate them on how our offerings can benefit their business and enhance their services to clients.
• Document feedback, suggestions, and interactions accurately in the company's CRM system.
• Prepare regular reports summarizing feedback trends, key concerns, and improvement recommendations.
• Collaborate closely with the sales, marketing, and product teams to align strategies and address salon partner needs.

Requirements:

• Previous experience in customer support, sales, or account management, preferably in the beauty or salon industry.
• Excellent interpersonal and communication skills, both verbal and written.
• Empathetic and patient demeanor to effectively manage conversations and address concerns.
• Strong problemsolving skills to find solutions and resolve challenges faced by salon partners.
• Knowledge of beauty products, cosmetics, and salon operations is advantageous.
• Ability to manage time effectively, multitask, and work independently.
• Positive attitude, selfmotivated, and a team player.
• Flexibility to adapt to changing priorities and feedback requirements.

Benefits:

• Competitive compensation package with performancebased incentives.
• Opportunity to make a significant impact on partner relationships and the overall salon experience.
• Ongoing training in customer engagement, salon industry trends, and effective communication.
• Potential for professional growth within the customer support or account management function.

Job Types:
Full-time, Permanent


Salary:
₹15, ₹20,000.00 per month


Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

- total work: 2 years (preferred)

• Customer service: 2 years (preferred)

Language:

• Hindi (preferred)
• English (preferred)

Work Location:
In person


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