E-commerce Executive - Panchkula, India - Gretis India Pvt Ltd

Gretis India Pvt Ltd

Verified Company

Panchkula, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ob Title:
Customer Handling - Ecommerce Management & Customer Query Executive

Job Summary:
We are seeking a dedicated and experienced professional to join our team as a

Responsibilities:

Manage endtoend ecommerce operations, including order processing, inventory

management, and shipping coordination.

Handle customer inquiries, complaints, and feedback through various channels, including
Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction.
Resolve customer issues and complaints effectively, working closely with internal teams to find appropriate solutions.
Collaborate with crossfunctional teams, including logistics, finance, and marketing, to ensure smooth order fulfillment and customer experience.
Maintain accurate and updated records of customer interactions, inquiries, and resolutions.
Identify patterns and trends in customer queries and provide insights to improve processes and enhance customer satisfaction.
Monitor customer feedback and reviews, taking proactive measures to address concerns and improve customer experience.
Stay up to date with product knowledge, promotions, and policies to provide accurate and relevant information to customers.
Contribute to the continuous improvement of customer handling processes and procedures.

Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in ecommerce management and customer query handling.
Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and internal stakeholders.
Strong problemsolving skills and the ability to handle customer issues in a calm and professional manner.
Experience in using customer service platforms and systems.
Familiarity with ecommerce platforms and order management systems.
Ability to multitask, prioritize workload, and meet deadlines in a fastpaced environment.
Customercentric mindset with a commitment to providing exceptional service.
Strong attention to detail and organizational skills.
Ability to work independently as well as in a team.

If you have a passion for ecommerce operations, a knack for customer handling, and a drive to

contribute to our commitment to customer satisfaction and success.

Salary:
₹20, ₹25,000.00 per month

Schedule: