Customer Care Executive - Gurugram, Haryana, India - VCosmos Flipkart process

Description

We are seeking a skilled and dedicated CSE Voice - Telegu to join our team at Mattsen Kumar In this role, you will be responsible for providing excellent customer support through voice calls in the Telegu language.

As a CSE Voice - Telegu, you will ensure customer satisfaction by promptly addressing and resolving customer queries and concerns.

• Fluency in Telegu, both written and verbal
• Previous experience in customer support or a similar role is preferred
• Good communication skills in English
• Strong problemsolving and decisionmaking abilities
• Ability to work well under pressure and meet deadlines
• Excellent interpersonal skills and a customerfocused mindset
• Basic computer knowledge and familiarity with CRM systems
• Ability to handle multiple tasks simultaneously
• Willingness to work in a fastpaced and dynamic environment

• Provide customer support through voice calls in the Telegu language
• Address and resolve customer queries and concerns in a timely manner
• Ensure high levels of customer satisfaction
• Maintain accurate and detailed records of customer interactions
• Collaborate with crossfunctional teams to resolve customer issues
• Adhere to company policies and procedures
• Stay updated with product knowledge to effectively assist customers

• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

• Rotational shift

• Yearly bonus

• Diploma (preferred)

• Telugu (required)
• English (preferred)

• Gurgaon, Haryana (required)

• Gurgaon, Haryana: Relocate with an employer provided relocation package (required)