Customer Support Executive - Gurgaon, India - What's up wellness

What's up wellness
What's up wellness
Verified Company
Gurgaon, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

About Us

WE'RE HERE TO BRING DELIGHT TO THE WORLD OF WELLNESS
What's Up Wellness is a fast-growing company working to bring simplicity and delight to the world of wellness. We see only upside in the opportunity to transform the category experience. Not only that, we believe you can't have happy without healthy.

And isn't true happiness where it's at? So we've made it our personal mission to help people make healthy choices by making it easier than ever for them to get better nutrition into their daily lives.

We're super passionate about the work that we do and we're on the hunt for a fellow self-starter to join our ambitious bunch.

We hope you'll indulge us as we toot our own horn a little.


We got off to a fast start and have already been funded with some of the most amazing D2C disruptors in the country.

As you can imagine we need more rock stars to help us continue the pace as we have high hopes for our future.


We at What's Up Wellness are looking for an enthusiastic individual to join our growing team as a Customer Support Executive who will consistently achieve elevated levels of customer satisfaction and excel in assuming complete accountability for ensuring our customers' delight.


Responsibilities.

  • Monitor customer complaints on social media and reach out to provide assistance.
  • Proficiency in using CRM software.
  • Ability to multitask and prioritize tasks effectively.
  • Connecting with customers on calls as and when required.

Experience

  • 12 years' Experience as a Customer Support Specialist or similar CS role
  • Familiarity with D2C industry is a plus.
  • Strong communication skills, including active listening and clear articulation.
  • Ability to solve problems, alleviate conflicts, and escalate tactfully.
  • Ability to multitask, manage time, and prioritize.
  • Ability to work individually and as a team member.
  • Handled 150 connected calls (AHT 50 sec) in a day.

Work from office

Location - Sohna Road, Gurgaon

Shift - 10:00 AM to 7:00 PM

6 Days Working, Rotational Shift

Job Types:
Full-time, Permanent


Salary:
₹30, ₹38,000.00 per month


Benefits:


  • Paid sick time
  • Work from home

Schedule:

  • Day shift

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person


Speak with the employer
Expected Start Date: 05/09/2023
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