Customer Service Representative - Gurgaon, India - Kyndryl
Description
Who We AreKyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
The Role- Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk
- Your Role and Responsibilities:
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.-
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.-
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.-
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.-
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.-
- Should be comfortable working in night shifts.
Questioning skills /probing skills, as relevant to the issue and level of the caller. Excellent Communications skills.
Perform Remote Takeover. Bachelor's degree with good communication skills to understand and reciprocate the issues reported by the end users.- Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you We want you to succeed so that together, we will all succeed.More jobs from Kyndryl
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