Jobs
>
Delhi

    Guest Experience Manager - New Delhi, India - Hyatt Corporation

    Hyatt Corporation
    Hyatt Corporation New Delhi, India

    4 days ago

    Default job background
    Full time
    Description

    Guest Experience Manager

    Andaz Andaz Delhi IN - DL - New DelhiFront OfficeEntry Level ManagerFull-timeReq ID: NEW012841Local

    Summary

    Customer Service

  • Delivers the brand promise and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the hotel's products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Financial
  • Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

    • Operational

  • Ensures the strict control of room keys.
  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Embraces all Touches of Hyatt and the Rooms Top 20.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Ensures accurate knowledge of hotels and the tourism in New Delhi.
  • Reports "Lost and Found" items.
  • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Supports and embraces the spirit of "We work through Teams".
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
  • Be aware of all functions and promotions held in the hotel.
  • Liaises with the Engineering Department on the maintenance and upkeep of Department and equipment's.
  • Maintains lobby presence
  • Greets /Welcomes guests coming to the Hotel
  • Ensures appropriate service recovery is done for guests with complaints on the day prior
  • Creates awareness of guest history
  • Ensures appropriate recognition for guests with multiple visits
  • Preparing rooms for Long Stay and VIP Guests
  • Prepares welcome cards and keys for arrival FIT guests
  • Prepares guests invoice for settlement of charges
  • Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
  • Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required
  • Ensures speedy, accurate and efficient telephone and message service at all times.
  • Ensures accurate information of special events and promotions inside and outside of the hotel.
  • Handles parcel wrapping for guests
  • Meets and greets all guests, assists with registration, and escorts guests to room
  • Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
  • Prepares welcome cards and keys for arrival FIT guests.
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Ensures the Regency Club Lounge is kept clean and tidy at all times.
  • Assist guest with departure from the Hotel by preparing the guests invoice.

    • Personnel

  • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

    • Other Duties

  • Ensures high standards of personal presentation and grooming.
  • Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
  • Responds to changes in the Rooms function as dictated by the industry, company and hotel.
  • Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
  • Attends training sessions and meetings as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.

    • Qualifications

  • Minimum 2+ years of experience in similar position.
  • Ideally with a relevant degree or diploma in Hospitality or Tourism management.
  • Excellent problem solving and interpersonal skills.
  • Demonstrate a growth mindset
  • Coach, mentor & Empower T.E.A.M.
  • Ingersoll Rand

    Digital Experience Manager

    1 week ago

    Ingersoll Rand Delhi, India

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identi ...

  • ProGrad

    Adobe Experience Manager/Assets Developer

    1 week ago

    ProGrad Delhi NCR/Bangalore, India permanent

    Experience criteria: 3+ years of relevant experience · Requirements: · - Hands on Experience with Adobe Cloud Assets AEM · - Hands on Experience to define Metadata Schemas Tags · - Hands on Experience with Adobe Cloud Assets OOTB Custom Workflow · - Hands on Experience with As ...

  • MDS Global IT

    System Administrator

    2 days ago

    MDS Global IT Delhi, India

    **Job Title: System Administrator** · MDS Global IT is seeking a highly skilled and experienced System Administrator to join our dynamic team. We are a leading IT company committed to leveraging cutting-edge technology for seamless network operations and innovation. · **Requireme ...

  • NeGD

    Advisor- Blood Transfusion System

    3 days ago

    NeGD New Delhi, India

    Experience in quality Management Systems and accreditation ofLaboratories/Blood Banks is essential. Public Health experience for ProgrammeManagement at State and National level will be an advantage.**Skills**: · Experience in quality Management Systems and accreditation of Labora ...

  • Tata Consultancy Services

    Architect

    1 week ago

    Tata Consultancy Services Delhi, India

    Role (Designation) · Architect - Customer Identity and Access Management (CIAM) · Desired Competencies (Technical/Behavioral Competency) · Technical · - Thorough understanding on CIAM business processes, use cases and hands on implementation experience in Web Access Management ar ...

  • Archer Daniels Midland Company

    SAP Application Security Admin

    2 days ago

    Archer Daniels Midland Company Delhi, India

    **SAP Application Security Administrator, ADM Global Primary Locations** · **this is a salaried exempt position** · **Position Summary**: · - Must display Enthusiasm and interest in Information Security and draw recommendations based on real world experience.**Responsibilities**: ...

  • FirstPrinciples

    Product Owner 5-10 Yrs

    1 week ago

    FirstPrinciples Delhi, India

    **About FirstPrinciples** · FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their org ...

  • Triumph Ladders Pvt. Ltd.

    Wfm

    5 days ago

    Triumph Ladders Pvt. Ltd. Delhi, Delhi, India

    Department WFM · Job Position -Team leader or assistant manager Location-okhla · Experience-4 to 8 yrs · Role and Responsibilities 1. Manage call center and back office rosters, including volume forecasting using standard methods to ensure service level agreements (SLAs) are met. ...

  • Binary Infoways

    Ict Expert

    1 week ago

    Binary Infoways Delhi, India

    Qualification: BE/ B.Tech Degree in CSE/IT/Electronics/Information systems and PG (Desired) with certifications from a recognized university · Experience: At least 6-7 years of experience · **Expertise required**: · - Project management, Contract management, Procurement managemen ...

  • Tecnia Institute of Advanced Studies

    Associate Professor(Bba&mba)

    1 week ago

    Tecnia Institute of Advanced Studies Delhi, Delhi, India

    EducationalA Master's Degree with 55% marks in relevant field, must have qualify the NET Test; Ph.D or M.Phil in relevant field with appropriate API Score for the post as per UGC Notifications: "Regulations on Minimum Qualifications for appointment of Teachers and other Academic ...

  • Vodafone Idea

    Gm - HRbp Operations

    6 days ago

    Vodafone Idea Delhi, Delhi, India

    Job Req ID: Location: New Delhi, IN- Function: Other- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. Wi ...

  • Impact Digital Services Pvt. Ltd.

    Client Servicing Executive

    6 days ago

    Impact Digital Services Pvt. Ltd. Delhi, India

    Work Experience**:Min 2 years in a digital or advertising agency** · Education: Any Graduate · Key Skills: Digital media, Online marketing, Social media, Account management, SEM, Customer service, Digital marketing, SEO, Team building, Analytics, · **Skills**: · - Proven work exp ...

  • Antal International

    SAP Accounts Payable Architect

    2 days ago

    Antal International Delhi, India

    Our client is a US based medical device company focusing on non invasive treatment - primarily of cardiovascular, respiratory, neurological, digestive, urological and pelvic conditions. · We are looking for an experienced **SAP Accounts Payable Architect** to support the Accounts ...

  • Top Closers

    Chief Information Security Officer

    5 days ago

    Top Closers New Delhi, India

    Job Responsibilities: · - Fill out a form survey about IT Management. · - Share insights, experiences, and best practices related to IT Management. · **Requirements**: · - Current experience in IT management or Administration. · - In-depth knowledge of IT Management or Administra ...

  • NeGD

    System Administrator

    3 days ago

    NeGD New Delhi, India

    Overseethe administration, management & maintenance of the Cloud Infrastructure.NSOC Administrator have two primary responsibilities; configure the CloudManagement service, and monitor and manage the SOC services. Handle ServerInfrastructure (SaaS & IaaS) to maintain performance ...

  • NuLeaf Consulting

    Crd Tester(Charles River/ Aladdin)

    2 days ago

    NuLeaf Consulting Delhi, India

    Job Title: FileNet Admin · Location (WFO): Mumbai, Pune, Chennai, Bangalore, Delhi NCR · **Required Skills: Charles River, Aladdin, manual functional Testing, Jira, strong in SQL** · 2. Good knowledge in Equity, Fixed Income and Options trading · 3. Previous Experience of detaile ...

  • World Health Organization

    Admin Services Officer

    1 week ago

    World Health Organization Delhi, India

    Site · **India**, **NCT**, **New Dehli**: · Sector: · **Nonprofit/Community/Social Services/International Cooperation**: · Role: · **Other**: · Date**:05/06/2023** (Expiry date**:23/06/2023**) · **OBJECTIVES OF THE PROGRAMME** · To provide administrative and logístical support to ...

  • ASSPL - Haryana

    Ops Admin

    5 days ago

    ASSPL - Haryana New Delhi, India

    6+ months of human resources experience · - 6+ months of customer service experience · - High school or equivalent diploma · The operations administrative role provides support to the management team in a variety of administrative tasks. · **Responsibilities include**: · - Clear ...

  • NeGD

    Special Advisor

    5 days ago

    NeGD New Delhi, India

    Profile:A senior level mature professional having wide experience of various functionsof commodity exchanges / e-Markets. Extensive knowledge and experience witheTrading, Clearing and settlement systems, finance and other business functionsrelated to trading. Good knowledge of ag ...

  • JLL

    Sme

    20 hours ago

    JLL Delhi, Delhi, India

    JLL supports the Whole You, personally and professionally. · **Operations Excellence**: · To Lead and Manage critical facilities across locations and maintain 100% uptime · Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring ...