Sales Team Lead - Mumbai, Maharashtra
1 month ago
Job summary
Conduct quality evaluations for calls chats emails or workflow tasks Facilitate coaching sessions and create personalized improvement plans Track performance trends and highlight recurring issues or knowledge gaps Participate in calibration sessions to ensure scoring accuracy and consistency Collaborate with Operations Training and Quality teams to support process improvements Prepare regular reports on quality metrics trends and recommended actions Audit Prospective Leads closed as Lost Weekly Monthly TNI Lead Analysis.
Job description
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