Executive - Operations - Gurugram, Haryana, India - InstaTalent Recruit LLP
Description
Company Description :
Business Travel
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Job Description _**=
- Indepth knowledge of day to day operations
- Sound knowledge of online hotel segment business module
- Knowledge of handling the relocations and escalations
- Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines
- Case Resolution and Root Cause Analysis.
- Ensure Process TAT are met Liaison with stake holders for the deviations
- Service Nos Analyze Repeat escalation
- Eliminate repeated errors made by agent by working closely with Quality and training team
- Identify and initiate changes/improvements in process
- Work proactively on probable escalation/Early Warning Signal triggers as per defined process
- Excellent communication, interpersonal skills with evidence of teamwork and collaboration
Why Check-In to This Role:
- Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
- Close working with senior leadership
- Potential to learn and grow at rapid pace.
- Once inacareer time opportunity to deploy cutting edge processes from groundsup. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation and end user business results.
- Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.
- Any Graduate or Post Graduate
- 14 Years experience in a Customer Service / BPO / Reservations Sales Role
- Good Communication Skills
- Travel Industry Experience preferred
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