Siebel Application Support - Bengaluru, India - FIS Global

FIS Global

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Information Technology

Travel Percentage:

Siebel Application Support - Unix,SQL,Oracle - Rotational Support

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
The Merchant SRE team provides second and third level Application Support, supporting the FIS Merchant Solutions Acquiring Platform. The Acquiring Platform is responsible for the clearing, reporting and settlement of transactions to our customers and card schemes.

It also provides a front-end for Operations to manage our customers and interacts with third parties to process disputed transactions.

What you will be doing

Troubleshooting and investigation of production incidents following ITSM processes
Problem and defect management
Drive continuous improvement in the SDLC CI/CD Pipeline
Conduct codelevel software analysis and fault finding to identify root cause and resolution
Interface with internal clients, business managers, Product and Development teams to resolve incidents and support permanent fix
Represent team on crossfunctional initiatives for production, support, and development activities
Interpret and present data and analysis to management and other stakeholders as needed
Provide QA for production change
Provide 24 x 7 oncall support for production systems on a rota basis
Define, develop, and maintain production support documentation in our knowledge base
Support of Disaster Recovery, Code Release, and other change events
Contribute to process improvement initiatives and work towards achieving best practice
Creation of scripts for process automation and workarounds

What you bring:

Strong analytical and problemsolving skills
Service management ethos and disciplined approach to management of support tasks
Strong interpersonal skills, demonstrating a variety of influencing styles
Show a desire to take the initiative, moving issues forward to resolution
Understand the role of Site Reliability Engineer and the role that plays in an organisation
Excellent Communications skills, written and spoken
Knowledge of ITSM and SDLC / Agile processes
Desire to learn and ability to selfteach from available information
Desire to support a varied range of products
Technical skills in the following areas

-
Essential - one or more of the following:

Siebel Application Support -Mandatory
Unix / Linux skills
Scripting
Experience in SQL Scripting
Understanding of data structures
Automation skills

Desired:

Experience in one of the following
JVM, Tomcat, Weblogic, Websphere or Apache

Operational Tooling

Shell Scripts, Ansible
Experience in supporting APIs
Knowledge of supporting Kafka Topics
Postgress or Oracle database knowledge

Bonus:

Knowledge of Siebel
Knowledge of Identity and Access management
Knowledge of hybrid cloud connectivity and concepts
Knowledge or Kibana and/or Splunk

Added bonus if you have:

Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
Knowledge of Control-M scheduling
Knowledge of containerisation (Docker & Kubernetees) & onprem server concepts (VMWare)

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A variety of career development tools, resources, and opportunities
A broad range of professional education and personal development opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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