Regulatory Liasoning Officer - Delhi, India - IDFC FIRST Bank
Description
Role/Job Title:
Regulatory liasoning officer
Business:
Customer Experience
Function/ Department:
'Customer Experience
Place of work:
Respective BO location (Delhi, B'lore ,Mumbai etc)
Roles & Responsibilities:
'- Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions.
- Monitor implementation of Advisories / Awards received under the Banking Ombudsman scheme.
- Review all Level 2 and above complaints for adequacy before representation to the Internal Ombudsman.
- Review the trend of complaint received and conduct root cause with business units
- To ensure conduct of training and sync between all segments.
- Any branch or staff rejecting complaints or request to be approved by RNO and then it would travel to Internal Ombudsman for comments.'
- To check the status of complaints referred on RNO ID's / letters
- To check status of complaint received and submitted through CMS on weekly basis
Secondary Responsibilities:
'Relationship building with the BO offices. Effetive close looping of cases received from RBI
Key Success Metrics:
'Closure of regulatory cases, Submission of compliances and relationship building with BO offices. No reprimand from Regulator
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