Ota-relationship Executive - Bengaluru, Karnataka, India - Lexstays Hospitality
2 weeks ago
Description
OTA Relationship Management:
Build and maintain strong relationships with key OTA partners, ensuring alignment with the company's goals and maximizing opportunities for exposure and bookings.
Rate & Inventory Management:
Work closely with the revenue management team to ensure optimal pricing and inventory allocation across all OTA platforms. Monitor rate parity and adjust as necessary.
Content Management:
Ensure that all OTA listings are accurate, consistent, and appealing to guests. Update content as needed, including descriptions, images, amenities, and policies.
Performance Analysis:
Track and analyze key performance metrics for OTA channels, such as booking volume, revenue, and conversion rates. Provide regular reports to senior management and recommend strategies for improvement.
Marketing & Promotion:
Collaborate with the marketing team to develop promotional campaigns and offers for OTAs. Monitor the success of these campaigns and adjust as needed.
Customer Service & Communication:
Address guest inquiries and reviews from OTA platforms, ensuring timely and professional responses. Collaborate with the front desk and customer service teams to ensure guest satisfaction.
Compliance & Regulations:
Ensure compliance with all OTA policies, industry regulations, and company's brand standards.
Job Types:
Full-time, Permanent
Pay:
₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
Education:
- Diploma (preferred)
Experience:
- total work: 1 year (required)
Language:
- English (required)
- Hindi (preferred)
- Tamil (preferred)
- Kannada (preferred)
Willingness to travel:
- 25% (preferred)
Work Location:
In person
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