Web Solutions Executive - Hubli, India - Apeiron Global Pvt. Ltd.

Apeiron Global Pvt. Ltd.

Verified Company

Hubli, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The Web Solutions Executive is an entry-level position that supports Dedicated, VPS, and Cloud Hosting clients via phone, support ticket, and chat platforms on various technical issues.

Varying shifts are available.

Responsibilities and Duties

Job Duties:

Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility.
Escalates or flags tickets and calls to Level II, III, or Supervisor when necessary.
Utilizes Level I security access to Account Management System (Pavo) to assist customers.
Monitors servers including booting a machine when necessary.
Responds to server alerts as per instructions from supervisory staff.
Responsible for server stability.
Transfers account between servers when necessary for load balancing or account upgrades.
Document all answered calls and help desk tickets accordingly
Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
Continues development of Lunarpages and systems knowledge to more effectively answer calls.
Performs miscellaneous jobrelated duties as assigned.

Required Experience, Skills, and Qualifications

Ability to communicate effectively, both orally and in writing
Punctuality
Knowledge of customer service principles, techniques, systems, and standards
Ability to work well with the public via phone, support ticket, and chat
Ability to work in a team environment
Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
Knowledge of Linux required
Knowledge of SSH required
Previous server administration is a plus.
Knowledge of relational databases including a database query language
Understanding of HTML, PHP, or other scripting languages
Understanding ASP/JSP helpful
Ability to work productively and efficiently to meet deadlines and quotas
Analytical skills
Ability to work in a team environment
Familiar With Hosting products and services
Internet and computer skills include but are limited to:
General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
Operating Systems
General knowledge of HTML Editors
The ability to use an HTML editor is a plus
Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari, and Internet Explorer
MS