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    Macintosh Administrator - new delhi, India - World Resources Institute

    World Resources Institute
    World Resources Institute new delhi, India

    3 weeks ago

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    Description

    About your role

    :You will report toHelp Desk Analyst, Operations.
    As Mac administrator/help desksupport analyst,will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization. Other duties will include tier 1 general office and windows supportHow your day will unfold:
  • Ensure a consistent user experience across all macOS devices
  • Leverage Jamf or similar MacBook MDM tool
  • Planning and Implementation of macOS upgrades and rollout
  • Maintain client hardware standards, including client configuration, and test new technology to improve our computing environment
  • Work as the escalation point between different support teams for issues related to macOS
  • Manage and administer client system infrastructure for macOS endpoints
  • Develop configuration policies, test and document findings, update and effectively communicate procedures
  • Keep up with the Apple and Jamf communities and use the information to improve the Apple/Mac device management across the enterprise
  • Escalate priority support issues to senior staff and/ or corporate technology groups
  • Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.
  • Maintain a positive working relationship with business lines and other departments
  • Prioritize and schedule work as necessary to maintain department service level agreements
  • Maintain and monitor department mailbox
  • Update and maintain cases in a timely fashion
  • Basic networking skills and troubleshooting
    • Qualifications and Requirements we seek:
  • Education: You have a Bachelor's degree in IT, Computer Science, engineering or relevant field
  • Experience: Youhave 4-7 years of relevant, full-time work experience in the Mac OS application support experience
  • Experience supporting users in a remote/help desk environment
  • Experience with endpoint/workstation experience – Mac OS required.
  • Experience with support MS o365 suite desktop/web apps
  • Languages: Full fluency in English requiredand second language preferred
  • Requirements: Existing work authorization isrequired where this position.WRI is unable to authorize visa work authorization.
    • Location: Delhi/ Mumbai Potential Salary:INR
    Duration: 1 years as term hire extendable based on performance and project requirements.
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