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Macintosh Administrator
3 weeks ago
WRI India new delhi, IndiaDescription · Who we are and What we do World Resources Institute (WRI) is an independent global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being. Our work focuses on building sustainable and livable ...
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Macintosh Administrator
3 weeks ago
World Resources Institute new delhi, IndiaAbout your role · :You will report toHelp Desk Analyst, Operations. · As Mac administrator/help desksupport analyst,will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization. Other duties will include tier 1 general offic ...
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Macintosh Administrator
3 weeks ago
WRI India New Delhi, India· Who we are and What we do · World Resources Institute (WRI) is an independent global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being. Our work focuses on building sustainable and livable cities and w ...
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Macintosh Administrator - New Delhi, India - World Resources Institute
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Description
About your role:
You will report toHelp Desk Analyst, Operations.
As Mac administrator/help desksupport analyst,will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization.
Other duties will include tier 1 general office and windows supportHow your day will unfold:
Ensure a consistent user experience across all macOS devicesLeverage Jamf or similar MacBook MDM toolPlanning and Implementation of macOS upgrades and rolloutMaintain client hardware standards, including client configuration, and test new technology to improve our computing environmentWork as the escalation point between different support teams for issues related to macOSManage and administer client system infrastructure for macOS endpointsDevelop configuration policies, test and document findings, update and effectively communicate proceduresKeep up with the Apple and Jamf communities and use the information to improve the Apple/Mac device management across the enterpriseEscalate priority support issues to senior staff and/ or corporate technology groupsCollect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.
Education:
You have a Bachelor's degree in IT, Computer Science, engineering or relevant fieldExperience: Youhave 4-7 years of relevant, full-time work experience in the Mac OS application support experienceExperience supporting users in a remote/help desk environmentExperience with endpoint/workstation experience – Mac OS required.
Experience with support MS o365 suite desktop/web appsLanguages:
Full fluency in English requiredand second language preferredRequirements: Existing work authorization isrequired where this position.
WRI is unable to authorize visa work authorization.
Location:
Delhi/ Mumbai Potential Salary:
INR Duration: 1 years as term hire extendable based on performance and project requirements.