customer service - Noida, India - HireBloc

Description

Overview:

The CustomerService position is vital to the organization as it directlyimpacts customer satisfaction and loyalty. Customer servicerepresentatives are the first point of contact for customershandling inquiries resolving issues and providing information aboutproducts and services. They play a crucial role in maintaining apositive brand image and fostering a strong relationship betweenthe customers and the organization.

KeyResponsibilities:

• Respond to customerinquiries via phone email or chat
• Resolvecustomer complaints and issues in a timely and professionalmanner
• Provide accurate information aboutproducts and services
• Assist customers withplacing orders tracking shipments and processingreturns
• Handle billing and paymentrelatedqueries
• Identify and escalate priorityissues
• Collaborate with other departments toensure customer satisfaction
• Document andmaintain customer records andinteractions
• Exceed customer expectationsthrough proactive communication
• Participate inongoing training and developmentprograms

RequiredQualifications:

• High school diplomaor equivalent
• Proven customer supportexperience or relevant work experience
• Strongcommunication and interpersonal skills
• Abilityto remain calm and courteous underpressure
• Proficiency in using relevant computerapplications
• Excellent problemsolvingabilities
• Ability to multitask and prioritizein a fastpaced environment
• Empathetic andpatient demeanor
• Strong organizational and timemanagement skills
• Ability to work effectivelyin a team
• Experience in conflict resolution isa plus
• Knowledge of customer relationshipmanagement (CRM) systems is anadvantage
• Flexibility to work in shifts orirregular hours
• Fluency in multiple languagesmay be beneficial
• Commitment to continuousimprovement andlearning

communication,empathy,timemanagement,multitasking,teamwork,conflictresolution