Service Advisor - Coimbatore, Tamil Nadu, India - Focus Engineering

Description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians.

The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.

The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

• To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pickup times.

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Qualification: Any Degrees

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Location : Coimbatore


Salary:
₹20, ₹25,000.00 per month


Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental pay types:

• Overtime pay

Experience:

- total work: 3 years (required)


Work Location:
In person


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