Voice L2 Ssre Kolkata - Kolkata, West Bengal, India - Sampoorna Computer People

Sampoorna Computer People

Verified Company

Kolkata, West Bengal, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Summary

Experience:

Years

Location:
Kolkata

Designation:

Voice L2 SSRE Kolkata

Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other

Educational Level:

Graduate/Bachelors

Industrial Type:
IT-Software/Software Services

Functional Area:
IT Software - Network Administration / Security

Key Skills:
Cisco IPT,Cisco Contact Centres

Job Post Date:
Monday, March 18, 2024

Company Description

Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
Their principal activities include:

Networked IT services globally

Local, national and international telecommunications services
Broadband and internet products and services
Converged fixed/mobile products and services

They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.

Specialties: Telephony, Networking, Cloud Services, Unified Communications
Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products.
IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.
Knowledge in the following areas: Call Control, Multimedia Contact Centres, CISCO Unity Connection integration with CUCM.
Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analogue gateways (VG 224) and ports.
Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.
Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.
CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.
Configuring voice mail for the users, Configuring speed dial and abbreviated dialling, Configuration via bulk administration.
Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.
Office 365 Teams Voice / Enterprise Voice skills.
Able to implement a UC network, given a design document and customer requirements
Ability to grasp complex design concepts quickly and understand.
Good knowledge of Cisco UCCE and CVP product line and technology.
Ability to troubleshoot implementation problems during migrations
Flexibility in working hours as some migrations will require weekend and after hours work.
Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.
Clientfacing skills to include crossfunctional influence, external and internal consulting/partnering
Vendor Management and coordination.
Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models