Patient coordinator cum Receptionist - Madurai, India - kukulkan

Description

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Conducts monthly staff meetings with the care team.
• Monitors delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plan.
• Motivates staff to maintain a high level of patient care.
• Educates patients and their families on the care plan; provides details related to treatments, procedures, medications, and continuing care requirements.
• Creates and maintains staff work schedules.
• Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements.
• Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team.
• Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospital's rules and regulations.
• Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases.
• Respects patient's rights by maintaining their confidentiality.
• Maintains quality service by establishing and enforcing organizational standards.
• Maintains patient care database by entering new information as it becomes available.
• Contributes to team effort by accomplishing related results as needed.