Process Executive - Chennai, Tamil Nadu, India - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Chennai, Tamil Nadu, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Online Analyst - CM

Qualification:


Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo


Responsibility:


Stakeholder/Business Management:


  • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  • Client products to the customer (Analytics, YouTube etc).
  • Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
  • Create and manage Risk and mitigation plan based on discussion with project stake holders.
  • Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT


Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

  • Customer Relationship Management.

People/Team:


  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.

Must Have Skills

  • Speaking English

Good To Have Skills

  • Bill Inquiry Handling

Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
Feb

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