Systems Administrator Ii - Hyderabad, India - Astreya Partners

Astreya Partners

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

What this Job Entails:
The System Administrator is expected to facilitate operational support to and on behalf of the assigned team.

The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations.

The skill set required is industry typical 'systems administration', including working knowledge of various networking systems.

Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope:

Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

Monitor ticket queue and IM channels
Monitor and participate in managing systems and infrastructure
Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
Engage in managing and resolving troubleshooting tickets from internal teams and thirdparty teams, engaging other teams as necessary
Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients' vendor code of conduct.
Provide out of business hours support for any scheduled time sensitive upgrades
Provide 24/7 oncall support for critical system's outages
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor's degree (B.S/B.A) from fourcollege or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Comfortable with building and managing various servers
Experience with networking management, configurations and changes
Experience with systems and networking troubleshooting to identify the root cause and fixes
Knowledgeable about ticket systems and follow processes
Good communication and writing skills

Preferred Qualifications:

46 years plus experience in IT Systems Administration experience managing remote and onsite infrastructure covering a variety of operational areas. Bachelor's degree in Computer Science or similar Google Workspace administration Linux systems administration Windows systems administration Excellent interpersonal and communication silks Able to resolve complex issues in effective ways. Automation and scripting experience

Physical Demand & Work Environment:

Must have the ability to perform officerelated tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?- Employment in the fast-growing IT space providing you with a variety of career options- Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network- Introduction to new ways of working and awesome technologies- Career paths to help you establish where you want to go- Focus on internal promotion and internal mobility - we love to build teams from within- Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace- Education Assistance- Dedicated management to provide you with on point leadership and care- Numerous on the job perks- Market competitive compensation and insurance, health and wellness benefits