Dialer Officer - Navi Mumbai, India - Delta Recruitment Consultants Pvt. Ltd.

Delta Recruitment Consultants Pvt. Ltd.
Delta Recruitment Consultants Pvt. Ltd.
Verified Company
Navi Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
1. Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters


  • Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns.
  • Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training
  • Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume
  • Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies
  • Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed
  • Executing dialer strategy for multiple departments

Salary:
₹25, ₹30,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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