Customer Service Representative - Mumbai, India - Juvenca Online Pvt Ltd
Description
Job Description - Customer service representative
Responsibilities:
- Assist customer's needs with product selection, order placement, replacement, returns, shipping and resolutions.
- Work closely with the Shopify system to ensure product shipment satisfaction & correct order placement.
- Report high risk transaction & follow protocol to determine validity of order
- Assist marketing team to maintain company's social media messages, customer inquiries.
- Manage all online orders accurately track and report order progress, follow up and handle all customer queries.
- Minimum of 1 year's experience in customer service for an ecommerce business, preferably a marketplace or consumer products
- Strong Ecommerce background (Local or International) and understanding of Shopify an advantage
- Quick learner with the ability to absorb information on our brand's history, product offerings and communications
- Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
- Proactive personality and selfmotivator
- Demonstrates initiative with the ability to multitask and detailoriented in a fastpaced environment
- Proven to be organized, methodical and rigorous
- Team player able to develop great relations with coworkers
- Possesses the ability to ask for help when unsure & know when to escalate
- Attention to detail
- Polite and provide exceptional customer service
- Proficiency in Microsoft Word, Excel, and Outlook
- Able to take direction & follow the exact brief
- Able to ask for help when unsure & escalate as necessary
Salary:
₹10, ₹25,752.92 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Customer service (preferred)
Language:
- English (preferred)
- Hindi (preferred)
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