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    Lead Assistant Manager EXL/LAM/1013986 - Noida, India - exl

    exl
    exl Noida, India

    10 hours ago

    EXL background
    Description

    Job Description

    Position Title, Responsibility Level

    LAM - Cognitive CX Delivery

    Function

    Digital Transformation

    Reports to

    Manager – Digital CX CoE

    Permanent/ Temporary

    Permanent

    Span of Control

    Individual Role

    Location

    Noida

    Basic Function

    .

  • Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
  • Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
  • Strong experience in developing REST APIs and developing product to enhance customer experience
  • Exposure of Lex and or Dialogflow, Watson or similar platform
  • Understanding of UI elements, APIs, Database interfaces etc.
  • Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
  • Revert with timelines on fixes of UAT observations
  • Provide post implementation support to all changes
  • Keep the project manager and product committee informed of task accomplishment, issues and status
  • Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
  • Perform Technical documentation as per the Project lifecycle

    • Essential Functions

  • Good communication and presentation skills
  • Self-motivated, team player, action and results oriented.
  • Process driven and conceptual thinking
  • Change Management skills
  • Innovative thinker
  • Quick and agile learner

    • Primary Internal Interactions

  • Service Delivery Managers
  • Digital transformation team
  • ISG Team

    • Primary External Interactions

  • Client Teams – especially Client Business & Technology Teams.
  • External Vendors –Product & Services Vendors/Partners, Industry/Business forums

    • Organizational Relationships

    Reports To : Sr. Manager – Digital CX CoE Supervises : Individual Contributor

    Skills

    Technical Skills

  • Have 6 -8 yrs of working experience mainly around NLP/NLU
  • Have 4-5 yrs of experience in speech to text and text to speech API/platform
  • Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc.
  • Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform
  • Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc.
  • Must be very good with various programming and scripting languages like Python, Java, and Groovy
  • Must possess fairly good knowledge of developing API/REST Services
  • Must be hands on with tools like Git, BitBucket, etc.
  • Good to have understanding of SDLC e.g. Agile, Scrum, etc.
  • Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc.
  • Have good knowledge of data structures, and must be very good at analytical and problem solving
  • Must be a good team player, proactive, hardworking
  • A good communicator with internal and external stakeholders
  • Overall 5+ years in development using Python, Java etc.
  • Must be good with data structures, sql, and no-sql databases
  • Can set-up deployment pipeline using Git/Jenkin
  • Willing to work in US/UK shift in services environment

    • Process Specific Skills

  • Having worked in a Digital transformation capacity using cloud specific solutions and implementation
  • Good understanding of conversational AI Trends, platforms, and technologies
  • Must be ready to work and support multiple time zone whenever there is a need

    • Soft skills (Desired)

  • Independent problem-solving,
  • Self-direction, Self-motivated, Flexible and team oriented person
  • Should be able to work independently, with minimum supervision.
  • A Strong sense of ownership, urgency, and drive.
  • Tack-sharp analytical abilities.
  • Strong interpersonal and communication skills.

    • Education Requirements

  • Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

    • Work Experience Requirements

  • Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc.
  • Master`s degree or Bachelor ́s degree; combined with equivalent additional qualifications and/ or experience

    • Annexure:

    Acknowledgement (acknowledge that the information contained in this document is factual and complete)

    ___________________________________ ___________________________________________ ____________________________

    Candidate Supervisor/Manager Date

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