Genesys Gvp Composer - Bengaluru, India - Cognizant
Description
Minimum of 3 to 6 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
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Experience in developing Routing workflows using Composer:
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Extensive SCXML troubleshooting:
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Experience in Orchestration Server:
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Extensive knowledge in GRAT:
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Experience in ECMA scripting:
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Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS:
Working knowledge of Genesys Framework, reporting, routing and multi-channel components:
Ability to architect routing design and development for new solutions that will be implemented for the customer:
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes:
Experience in troubleshooting routing issues in production on call:
Excellent Communication and interpersonal skills
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Feb
**About Cognizant
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