Customer Service Representative - Chandigarh, India - PGEIN Consulting

PGEIN Consulting
PGEIN Consulting
Verified Company
Chandigarh, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Dispatch Executive

Responsibilities:


  • Scheduling drivers to make freight deliveries or collect shipments and packages.
  • Communicating with drivers about freight details, delivery or pickup times, and special handling requests.
  • Planning predetermined routes and accommodating route changes as needed.
  • Preparing dispatch documents, as well as generating freight bills and invoices.
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply.
  • Reviewing drivers' logs, including dispatched calls and arrival times.
  • Monitoring truck repairs and maintenance schedules.
  • Logging customer shipping schedules and complaints.
  • Should be able to update events correctly in the software, accurate communication with planners.

Requirements:


  • Bachelor's or associate degree in transportation or logistics would be advantageous.
  • 23 years of experience as a truck dispatcher in a similar industry.
  • Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
  • Extensive experience in customer services, as well as generating freight bills and invoices.
  • On hands experience with
    Truck Mate/ TMW software:
  • Proficiency in office software, including Microsoft Word, Excel, and Outlook
  • Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
  • Knowledge of applicable transportation regulations and laws.
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Excellent organizational, communication, and time management skills.

Salary:
₹30, ₹60,000.00 per month


Schedule:

  • Evening shift
  • Weekend availability

Experience:

Load Booking: 1 year (preferred)

  • US Logistics: 1 year (required)
  • Track and Trace: 2 years (required)
  • Dipatch: 3 years (preferred)

Work Location:
In person
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