Service Co-ordinator - Mapuca, India - Power Engineering (I) Pvt Ltd
1 week ago
Description
Receive Customer Complaints and Respond to Customers, within the timelines defined in the Service Level Agreements with various customers.- Ensure that every Customer Complaint is registered in the ERP System
- Liaise with Customers, Field Service Engineers, Field Service Dealers and coordinate the restoration activities and/or corrective actions for breakdown services.
- Authorize Travels and Visits of Field Service Engineers, Field Service Dealers for providing breakdown services, or maintenance services
- Ensure that necessary Requests/Indents are raised for the required spare parts in order to rectify the problem, or in order to close the complaint.
- Liaise with Parts Suppliers, Spare Parts Stores, and Logistics departments for despatch of spares to the respective sites.
- Ensure that Field Service Reports are received within the defined time, as soon as the Complaint is attended and closed.
- Ensure that Quotations are sent to Customers, for Spares and Services, where the complaints are not covered under warranty, or for routine/periodic maintenance services, or where the spares or services are not part of the Annual Maintenance Contract (AMC).
- Ensure that Customers Approvals are obtained for Quotations for Spares and Services
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
From ₹19,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Pernem, Goa: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Health insurance
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