Call Center Executive for Kumara Park - Bengaluru, India - Milann (BACC Healthcare Pvt Ltd)
Description
JOB DESCRIPTION:
Role and Responsibility:
- Attending Practo calls and divert the traffic to the respective centres
- Transferring the calls to concerned department if necessary for any further enquirers
- Ensuring compliance to appointment management system for scheduling and rescheduling appointments
- Follow up with the patients received on Practo for conversion
- In case of a patient coming for Inpatient services/procedures (Day Care/MOT/Admission confirms the availability of bed and then admits the patient after completing the necessary paper work/formalities.
- Be informed about the availability of a consultant or the working of a particular department.
- Keeping a record of the number of patients referred by each field force & the referral doctor.
- Keeping a record of the number of patients referred by our internal doctors
- Keeping a record of the number of patients referred by our external doctors
- Intimating the field force of the patients referred by their customers or doctors from their areas irrespective of whether they are meeting or not.
- Attending the toll free calls & forwarding details of the calls received every day and the action taken in this regard including the follow up.
Required Skills:
- Job competence.
- Quality and Safety consciousness.
- Commitment & initiative.
- Initiative, punctuality & learning,
- Adherence to work ethics, dependability.
- Interpersonal relations.
- Team work,
- Communication,
- Positive & empathetic attitude
- Computer Skills & Knowledge
Job Location:
Kumara Park ,Bangalore
Contact:
Salary:
₹15, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Flexible shift
Speak with the employer
- Health insurance
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