Production Support - Pune, India - FIS Global

FIS Global

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Associate's Degree

Travel Percentage:

0%

Production Support - Pune Years (** 24*5 support

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

What you will be doing:

Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
Assists development teams in requirements definition, system design and delivery of projects.
Verifies technical specifications for development projects.
Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
Conducts production support validations/certifications and accepts turnover from development.
Provides standardized operational reporting metrics to business as well as information technology management.
Monitors and maintains product availability, capacity and performance for products based on defined service level.
Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
Ability to provide oncall support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour oncall role, responding within prescribed response times.

What you bring:

Knowledge of any RDBMS database (preferably MSSQL)
Knowledge of Windows environment and PowerShell scriptingExperience in working with Webservers

What we offer you:

A range of benefits designed to help support your lifestyle and wellbeing
A multifaceted job with a broad spectrum of responsibilities
A modern international work environment and a dedicated and innovative team
A broad range of professional education and personal development possibilities
FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass