IT Support Executive - Dehradun, Uttarakhand, India - Skynet E-Solution Pvt Ltd

Description

• Managing and coordinating with team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
• Installing and configuring computer hardware, software, systems, networks, etc
• Monitoring and maintaining computer systems and networks to assure service provide on time to customer
• Responding in a timely manner to service issues and requests of customer
• Providing technical support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Testing new technology

• A bachelor's degree in Administration or related field.
• A minimum of 3 years' experience.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable

• Health insurance
• Provident Fund

• Day shift