Jr . Customer Success - Chandigarh - confidential

    confidential
    confidential Chandigarh

    4 days ago

    Full time
    Description

    Key Responsibilities:

    • Customer Onboarding: Assist in onboarding new customers, ensuring a seamless transition into using our products or services.
    • Customer Support: Handle customer inquiries via email, phone, or chat, providing prompt and effective resolutions.
    • Product Training: Gain in-depth knowledge of our products or services to guide customers on how to achieve their goals.
    • Customer Engagement: Engage proactively with customers to collect feedback, understand objectives, and enhance their overall experience.
    • Account Management: Work with Senior Customer Success Representatives and Account Managers to track customer health, maintain accounts, and identify upsell or cross-sell opportunities.
    • Documentation: Record and maintain accurate data of customer interactions, issues, and feedback in the CRM system.
    • Customer Education: Support the creation and delivery of educational materials, tutorials, or webinars to maximize product usage.
    • Feedback Loop: Communicate customer insights and feedback to cross-functional teams such as Product Development and Sales for continuous improvement.

    Qualifications:

    • Bachelor's degree in a relevant field preferred
    • Excellent written and verbal communication skills
    • Strong customer focus and passion for providing outstanding service
    • Quick learner with the ability to adapt to new technologies and tools
    • Strong analytical, problem-solving, and critical-thinking skills
    • Excellent organizational skills and attention to detail
    • Collaborative team player with a proactive attitude
    • Prior experience in customer service or support is an advantage

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