Customer Support Executive - Mumbai, India - Paycraft Solutions

Paycraft Solutions
Paycraft Solutions
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Area of Expertise/ Key Role & responsibilities:

  • Manage inbound and outbound calls in a timely manner.
  • Follow communication "scripts" when handling different topics.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.
  • Understanding the functioning of the system.
Collaborating with other verticals.


Other Skills

  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types.


Competencies

  • Good verbal and written communication skills. Preferred Languages
  • Marathi, Hindi, and English
  • Data presentation skills
Independent and Proactive

Shifts

  • Rotational
Night shift not applicable to female employees.

Education

  • Any Graduate
CTC- 2.20 LPA to 3.25 LPA


Salary:
₹18, ₹25,000.00 per month


Benefits:


  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Rotational
shift


Supplemental pay types:

  • Shift allowance

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Mumbai, Maharashtra (preferred)

Ability to Relocate:

  • Mumbai, Maharashtra: Relocate before starting work (preferred)

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