Executive - Pune, India - Johnson Controls
Description
Billing Analyst OTC
- Perform the daily BAU of Billing Customers and ensure the Service requests are processed within SLA
- Support the Leads/Managers in the preparing of Billing Handover, Daily & Monthly Performance, Productivity and Accuracy reports.
- Continuously seek out better ways of performing the process and incorporate continuous process improvements
- Creation of SOP's
- Analysis and resolutions to all Team member queries & co ordinating with Leads on critical activities
- Explore Process Improvements and Drive projects
Requirement and Qualifications
- Minimum 2.5 + Years of Overall work experience in OTC
- Bachelors/Masters degree in Finance and Accounting
- Fluent in communication (Both Written and verbal)
- Should be flexible to work in any shift
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