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    Travel Consultant - Ernakulam, India - Factor Human Resources Pvt. Ltd.

    Factor Human Resources Pvt. Ltd.
    Factor Human Resources Pvt. Ltd. Ernakulam, India

    4 days ago

    Default job background
    Full time
    Description

    Responsibilities:

    1. Customer Service:
    2. Provide exceptional customer service to clients by understanding their travel needs and preferences.
    3. Assist clients in planning and organizing domestic and international travel itineraries.
    4. Booking and Reservations:
    5. Make flight, hotel, car rental, and other travel reservations based on client requirements.
    6. Secure the best possible rates and accommodations for clients.
    7. Travel Documentation:
    8. Ensure clients have the necessary travel documents, such as passports and visas.
    9. Provide information on travel restrictions, entry requirements, and health and safety guidelines.
    10. Itinerary Planning:
    11. Create detailed travel itineraries, including transportation, accommodations, and activities.
    12. Offer recommendations for sightseeing, dining, and entertainment.
    13. Knowledge of Destinations:
    14. Stay updated on travel trends, destinations, and industry developments.
    15. Provide clients with insights into different destinations, including cultural information and local attractions.
    16. Problem Resolution:
    17. Address and resolve any issues or complications during travel, such as flight delays or accommodation concerns.
    18. Provide support to clients in emergency situations.
    19. Sales and Upselling:
    20. Promote additional services, upgrades, or special packages to enhance the client's travel experience.
    21. Meet sales targets and contribute to the overall profitability of the travel agency.
    22. Travel Technology:
    23. Proficiently use travel booking systems and online platforms to facilitate reservations and transactions.
    24. Stay informed about technological advancements in the travel industry.

    Qualifications:

    1. Education:
    2. High school diploma or equivalent. A degree in hospitality, tourism, or a related field is advantageous.
    3. Experience:
    4. Previous experience in a travel agency or a related customer service role is preferred.
    5. Familiarity with travel booking systems and reservation platforms.
    6. Communication Skills:
    7. Excellent verbal and written communication skills.
    8. Ability to communicate effectively with clients and suppliers.
    9. Detail-Oriented:
    10. Strong attention to detail in itinerary planning, documentation, and communication.
    11. Customer Focus:
    12. A genuine interest in ensuring customer satisfaction and creating memorable travel experiences.
    13. Problem-Solving Skills:
    14. Ability to handle unexpected challenges and provide solutions in a timely manner.
    15. Sales Skills:
    16. Proven ability to promote and sell travel-related products and services.
    17. Cultural Awareness:
    18. Knowledge of cultural nuances and sensitivity when dealing with clients from diverse backgrounds.
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