- Communicate with the customer and sell with the complete product description
- Influencing and selling jewelry
- Addressing all customer queries
- Following up with the customers
- Ensure that the store is clean, safe, and presentable for customers
- Completing payment transactions; preparing merchandise for delivery
- Contributes to team effort by accomplishing related results as needed.
- Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.
- Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
- Retaining the existing or new customers
- Maintain and monitor store inventory
- Coordinating with interdepartmental personnel
- Working on ERP systems, Magento, Ameo, etc
- Knowledge of handling Retail Store Operations
- Selling & customer service
- Good knowledge of Jewellery
- Gold, Diamond, Platinum and Silver will be an added advantage
- MIS Reporting
- Communication
- Excellent spoken & written communication skills in English & regional language
- Computer operating knowledge
- Good knowledge of 'Point of Sale' system (POS)/ERP/SAP
- Excellent in Excel/spreadsheet
- Minimum 45 years of relevant experience in frontend retail operations as Asst. Manager/Store Manager. Preferably with an established Retail Brand
- Experience in handling customer queries & grievance handling
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Apply in 3 Minutes: Retail Store Manager - Indore, India - CaratLane - A Tanishq Partnership
Description
CaratLane, India's first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective – to make beautiful jewellery accessible, affordable and forever wearable.
With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission – to offer customers beautiful jewelry and a distinctive shopping experience that fits today's values and lifestyles.
Responsibilities:
Skills Required:
Extended working hours during festive and seasonal times
Shift timing - 9 hours with strict adherence