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    Apply in 3 Minutes: Retail Store Manager - Indore, India - CaratLane - A Tanishq Partnership

    CaratLane - A Tanishq Partnership
    CaratLane - A Tanishq Partnership Indore, India

    5 days ago

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    Description

    CaratLane, India's first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective – to make beautiful jewellery accessible, affordable and forever wearable.

    With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission – to offer customers beautiful jewelry and a distinctive shopping experience that fits today's values and lifestyles.


    Responsibilities:

    • Communicate with the customer and sell with the complete product description
    • Influencing and selling jewelry
    • Addressing all customer queries
    • Following up with the customers
    • Ensure that the store is clean, safe, and presentable for customers
    • Completing payment transactions; preparing merchandise for delivery
    • Contributes to team effort by accomplishing related results as needed.
    • Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.
    • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
    • Retaining the existing or new customers
    • Maintain and monitor store inventory
    • Coordinating with interdepartmental personnel
    • Working on ERP systems, Magento, Ameo, etc

    Skills Required:

    • Knowledge of handling Retail Store Operations
    • Selling & customer service
    • Good knowledge of Jewellery
    • Gold, Diamond, Platinum and Silver will be an added advantage
    • MIS Reporting


    • Communication

    • Excellent spoken & written communication skills in English & regional language
    • Computer operating knowledge
    • Good knowledge of 'Point of Sale' system (POS)/ERP/SAP
    • Excellent in Excel/spreadsheet
    • Minimum 45 years of relevant experience in frontend retail operations as Asst. Manager/Store Manager. Preferably with an established Retail Brand
    • Experience in handling customer queries & grievance handling
    Ability to work under a flexible schedule, including evenings and weekends.

    Extended working hours during festive and seasonal times

    Shift timing - 9 hours with strict adherence

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