Customer Support Executive - Bengaluru, India - THE BEAR HOUSE
3 weeks ago
Description
Customer Service Representative
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- 2 years Experience working with customer support.
- Hindi, English speaking
Job Types:
Full-time, Regular / Permanent
Salary:
₹15, ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Laggere, Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Bachelor's (preferred)
Experience:
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
Language:
- Hindi (required)
- English (required)
Expected Start Date: 01/05/2023
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